Wan AI Privacy Policy

Last updated: September 27, 2026

This Privacy Policy explains how Wan AI ("Wan AI," "we," "us," or "our") collects, uses, and protects your information when you use our website at wann.video and our AI video and image tools (together, the "Service").

Wan AI is an independent platform. We are not affiliated with, endorsed by, or sponsored by Alibaba or the official Wan project. When we mention model names such as Wan 3.0 or Wan 2.7, we only describe the models that are available through our Service.

By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

1. Information We Collect

We only collect what we need to run the Service, keep it safe, and improve it.

1.1 Information You Give Us

• Account details. When you sign up, we collect your email address. If you sign in with Google, we receive your name, email address, and profile picture from Google.
• Content you create. We store the prompts you type, the images, videos, audio, and documents you upload, and the videos and images you generate ("Your Content").
• Payment details. When you buy a plan or credits, our payment partners (Stripe and PayPal) process your card or account details. We do not see or store your full card number. We only receive details like your order ID, plan, amount, and payment status.
• Messages to us. If you email us or send feedback, we keep your message and our reply so we can help you.

1.2 Information We Collect Automatically

• Usage data. We record how you use the Service, such as pages you visit, buttons you click, tools you use, and generation history.
• Device and log data. We collect your IP address, browser type, device type, operating system, language, and the time of your visit.
• Cookies and similar tools. We use cookies to keep you signed in, remember your language, and understand how the Service is used. See Section 6 for more.

2. How We Use Your Information

We use your information to:

• Create and manage your account and sign you in.
• Turn your prompts and uploads into videos and images.
• Process payments, track credits, and send receipts.
• Answer your questions and give customer support.
• Send important notices about your account, your purchases, or changes to our terms.
• Send product news and offers, if you have not opted out. You can unsubscribe at any time.
• Keep the Service safe, stop fraud and abuse, and enforce our Terms of Service.
• Fix bugs, measure performance, and make the Service better.
• Follow the law and respond to lawful requests.

3. How We Handle Your Content

• You own Your Content. We do not claim ownership of your prompts, uploads, or generated results. See our Terms of Service for details.
• Processing by AI model providers. To create your videos and images, we send your prompts and uploads to trusted third-party AI model providers through secure APIs. They process this data only to return your results, under their own privacy and security terms.
• Private and public content. You can set creations to private so only you can see them. If you set a creation to public, other people may be able to view it.
• No model training by us. We do not use your private uploads or generated content to train our own AI models.

4. How We Share Your Information

We do not sell your personal information. We only share it in these cases:

• Service providers. We work with companies that help us run the Service, such as cloud hosting and storage providers, AI model API providers, payment processors (Stripe and PayPal), email delivery services, and analytics tools (such as Google Analytics and Microsoft Clarity). They may only use your data to provide their services to us.
• Legal reasons. We may share information if the law requires it, or to protect the rights, property, or safety of Wan AI, our users, or the public.
• Business changes. If Wan AI is part of a merger, sale, or similar deal, your information may be transferred as part of that deal. We will tell you before your information becomes subject to a different privacy policy.
• With your consent. We may share information in other ways if you ask us to or agree to it.

5. Data Storage and Security

We store your data on secure cloud servers. We use encryption in transit (HTTPS), access controls, and other safeguards to protect your information. No system is 100% secure, so we cannot guarantee complete security. Please keep your login details safe and tell us right away if you think your account has been misused.

6. Cookies and Tracking

We use a few types of cookies:

• Essential cookies keep you signed in and make the Service work.
• Preference cookies remember choices like your language.
• Analytics cookies help us understand which features people use so we can improve them.

You can block or delete cookies in your browser settings. If you block essential cookies, some parts of the Service may not work.

7. How Long We Keep Your Data

We keep your account information for as long as your account is active. We keep generated content and uploads so you can access them in your creation history, unless you delete them. We keep payment and transaction records as long as the law requires for tax and accounting. When we no longer need your data, we delete it or make it anonymous.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

• See the personal information we hold about you.
• Fix information that is wrong or incomplete.
• Delete your account and personal information.
• Get a copy of your data in a common format.
• Object to or limit some types of processing.
• Opt out of marketing emails at any time.
• Withdraw consent where we rely on your consent.

To use any of these rights, email us at support@wann.video. We may need to confirm your identity first. We will reply within the time the law requires. If you are in the European Economic Area, the United Kingdom, or California, you may also have the right to complain to your local data protection authority.

9. Children's Privacy

The Service is not meant for children under 13, and we do not knowingly collect personal information from them. If you are under the age of majority where you live, you must have a parent or guardian's permission to use the Service. If you believe a child has given us personal information, please contact us and we will delete it.

10. International Data Transfers

We and our service providers may process your information in countries other than your own, including the United States. These countries may have different data protection laws. When we transfer data, we take reasonable steps to protect it as described in this policy.

11. Third-Party Links and Services

The Service may link to other websites or use third-party sign-in tools like Google. We are not responsible for how these third parties handle your information. Please read their privacy policies before sharing data with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top. If the changes are important, we will let you know by email or with a notice on the Service. Using the Service after an update means you accept the new policy.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

• Email: support@wann.video
• Website: https://wann.video